International Returns & Exchanges:
If you are not completely satisfied with a Logs2Art purchase or gift for any reason, it is possible to exchange that product for a new one. In all cases, products must be returned in new or gently used condition and return shipping costs are paid by the purchaser. Any shipping cost associated with the original order cannot be refunded.
Returns must be received within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
When returning a product please include a little note which explains why you are returning it and which product you´d like to receive instead. We will then contact you once we receive the product back to us and ship you the new one instead, after receiving payment for shipping cost.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email and send your item to:
Travessa de Aldeia 174
Bloco 3 r/c, Arcozelo
Vila Nova de Gaia
To return your product, you should mail your product to same address as above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.